Enjoy your swimming experience with dolphins in the Delphinus Riviera Maya habitat, home to our Animal Wellness Program for Aquatic Mammal Research, located just 10 minutes from Playa del Carmen, next to the Occidental Grand Xcaret Hotel and close to the popular Xcaret Park.

Each of our swim with dolphins programs is tailored for a once-in-a-lifetime experience, either on your own or with friends and family.

Learn about the dolphin swim programs available in this habitat and choose your favorite:

 

1. SPLASH 


Have fun learning everything about dolphins. Suitable for families with children and seniors.

Includes:
  • 12 activities with dolphins
  • Up to 10 people per group
  • 30 min in the water
  • 15 min briefing

 

2. RIDE 


Brace yourself for a guided tour on the fin of our loving dolphin hosts. You'll love their affectionate kiss!

Includes:
  • 14 activities with dolphins
  • Up to 10 people per group
  • 30 min in the water
  • 15 min briefing

 

3. SUPREME


Swim with dolphins, be foot-pushed, and watch them swim around you.

Includes:
  • 18 activities with dolphins
  • Up to 4 people per group
  • 45 min in the water
  • 15 min briefing 

 

 

The dolphin swim programs do not include:
  • Transportation. Public transportation available**
  • Any extra stop or activity not purchased in your package
  • Gratuities
  • Food and drinks
  • Photo and/or Video of the interaction (They can be purchased in-store)
Tips:
  • Bring biodegradable insect repellent and sunblockYou can only use biodegradable products on the reef and in cenotes.
  • Bring swimsuit.
  • Make sure to bring a change of clothes.
  • Bring cash. 
  • Towels and lockers are available.
Additional Information:
  • If you have any doubt about your hotel or pickup spot, you can contact us or email us directly at reservations@entertainment-plus.net

Public Transportation:

  • Riviera Maya: $10 USD (depending on the hotel).
  • Cancun: $10 USD (per booking under the same name).

RATES

Delphinus Ride - Riviera Maya

Current
Per Adult Rate Per Child Rate
$ 102.59 $ 102.59

Delphinus Splash - Riviera Maya

Current
Per Adult Rate Per Child Rate
$ 85.34 $ 85.34

Delphinus Supreme - Riviera Maya

Current
Per Adult Rate Per Child Rate
$ 145.69 $ 145.69

Reservation & cancellation policies.

 General:

  • All prices are in US Dollars.
  • Private, non-stop, a/c transfer with an English speaking driver.
  • Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
  • We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
  • On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
  • We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
  • We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
  • Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

  • Transfer services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Tour services must be canceled or changed. before 2pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
  • Last minute changes, you are required to call our customer service agents.
  • You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 72 hours.
  • Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
  • We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
  • Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
  • Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
  • Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
  • Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
  • Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

Responsibilities:

  • All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when entering or leaving the vehicle.
  • Vehicles are smoke free.
  • We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
  • Pets can travel in a kennel, service dogs exempt.
  • USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
  • Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.

 

Swim with Dolphins - Riviera Maya
Available: Daily

Delphinus Ride - Riviera Maya From:
Adult Rate: $102.59 Child Rate: $102.59

Delphinus Splash - Riviera Maya From:
Adult Rate: $85.34 Child Rate: $85.34

Delphinus Supreme - Riviera Maya From:
Adult Rate: $145.69 Child Rate: $145.69

 

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Need Assistance?

Chat live with us:
Cancun-Mexico Office:
+52 998-914-0290
USA number:
209-382-7587 (rings in Cancun office)
Canadian number:
587-600-7587 (rings in Cancun office)
*Phone lines operating 24hrs. Limited English from 12am-5am ONLY!
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+1 (864) 653-1689
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